IF IN DOUBT AS TO WHETHER YOUR VEHICLE IS SAFE TO DRIVE AFTER AN ACCIDENT, IT IS HIGHLY RECOMMENDED THAT IT BE TOWED TO IMPACT AUTO BODY FROM THE ACCIDENT SCENE. ADDITIONAL DAMAGE CAUSED BY DRIVING MAY NOT BE COVERED UNDER THE INSURANCE POLICY. SOMETIMES THE POLICE WILL HAVE THE VEHICLE TOWED FROM THE SCENE OF THE ACCIDENT TO AN IMPOUND LOT THAT IS UNDER CONTRACT WITH THAT PARTICULAR CITY. THE COST OF THIS TOWING IS GENERALLY COVERED BY YOUR INSURANCE POLICY.
Whenever possible, Impact Auto Body’s staff will make all the towing arrangements for you. If your damaged vehicle is already at a storage lot, it may be necessary for you to call the company that performed the original tow and have the vehicle released to us. Most insurance companies will cover the cost of two tows as part of the insurance claim.
FOR AFTER HOURS TOWING, CALL VALLEY TOWING SERVICE MESA AZ- 602-264-0486
RENTAL VEHICLE ARRANGEMENTS IN MESA –Rental arrangements are best made prior to your scheduled repair date. Both Enterprise and Hertz are conveniently located to Impact Auto Body and provide free shuttles from our shop to their office.
AZ IMPERIAL TOWING
A FEW THINGS TO KEEP IN MIND ABOUT RENTING A VEHICLE
MAKING RESERVATIONS – You may either contact the rental car company directly to make your reservation or if you need assistance, one of our office staff will be happy to handle this for you. Please be aware if an Impact employee contacts the rental car company on your behalf, the rental car company will most likely contact you to go over certain items, such as what type of vehicle you would like to rent.
PAYMENT OF RENTAL BILL – All insurance companies handle rental payments differently. Some accept direct billings from either Hertz or Enterprise while others will require that you pay the bill and then get reimbursed at a later date.
DEPOSITS – Most rental car companies require that a credit card be used to provide a deposit in case the rental is damaged while it is in your possession. Ask about this when you make your car rental reservation.
RESPONSIBILITY FOR DAMAGE TO RENTAL – An insurance company may or may not be paying for the rental, however, you will likely be responsible for any damages that may occur to the vehicle while it is being rented.
DAMAGE WAIVERS – All rental car companies offer some sort of supplemental insurance policy. In the case that an insurance company will be paying for the rental, they will not pay for the damage waiver. Contact your insurance agent to determine whether the rental is covered by your insurance policy while you are driving it and ask for advice as to whether you should purchase the waiver.
AGE REQUIREMENTS – Call the rental car company as this can vary, however, many companies will not rent to those under the age of 21.
RETURNING RENTAL – When your repairs are completed, you can either return the rental to the car rental agency and you will be provided with a ride to Impact Auto Body, or you can leave the rental with us and we will request that the rental agency pick it up from our facility.
We Serve the central valley including: Mesa, Apache Junction, Gilbert, Chandler, Queen Creek, Tempe and Scottsdale, AZ