As the owner of the vehicle, you will need to report the accident to the insurance company. From that point on, Impact Auto Body will handle your claim.

A few things to keep in mind about the claims process:

Reporting the Claim
You will need to do this as soon as possible after the loss in order to prevent needless delays. If you are given a claim number at this time, please write it down as it will be needed if we contact the insurance company on your behalf. You should also write down the name and phone number of the person you spoke with.

Contact Impact Auto Body
Our office staff is trained to ask you the questions that will allow us to assist you in an efficient manner. Because each insurance company has different procedures, the information we ask you for will vary based on your circumstances.

Insurance Company Repair Programs
Impact Auto Body has agreements with several insurance companies to write the estimate and perform the repairs to your vehicle without having an insurance appraiser directly involved. We will provide all the necessary documentation to the insurance company that will be paying for the repair work.

If the Insurance company writes the estimate
If repairs are being paid for by a company that Impact Auto Body does not have a specific agreement with, the insurance company will usually assign their own appraiser to write an estimate. They may do this at your home, work, or possibly a drive in claims center. Should this estimate be incomplete, an Impact Auto Body Customer Service Representative will contact the insurance company during repairs so the appraiser can reinspect the damage. During this reinspection, this additional damage will be pointed out to the appraiser so that the additional costs can be approved.

Payment for Repairs
In most cases, Impact Auto Body will bill the insurance company directly for their portion of the amount due. Some companies will mail the payment directly to you in which case you will need to bring it with you when you pick up your completed vehicle. Your Customer Service Representative will be able to answer any questions you may have regarding payment.